Customer Policy

👥 Customer Policy

Pakistan Duct Store

At Pakistan Duct Store, we believe in providing a reliable, respectful, and satisfying shopping experience. This Customer Policy explains how we handle orders, customer care, and your overall experience with us.

1. 🛍️ Orders & Processing

  • Orders are processed within 1–2 business days after confirmation.

  • You’ll receive an order confirmation and tracking info (if applicable).

  • If any product is out of stock, we will notify you immediately and offer a refund or alternative.

2. 🚚 Delivery

  • We deliver across Pakistan via trusted courier partners.

  • Standard delivery time: 2–5 business days (depending on location).

  • Delivery charges are mentioned at checkout and vary based on order size and location.

3. 💳 Payments

  • We accept Cash on Delivery (COD) and Online Payments (via Easypaisa, JazzCash, bank transfer, etc.).

  • All online transactions are processed securely. We never store your card or banking information.

4. 🔄 Returns & Exchanges

  • We only accept returns/exchanges if the product is damaged, defective, or incorrect.

  • Claims must be made within 48 hours of receiving your order with photo/video proof.

  • Contact us at jess.chaudhry30@gmail.com or WhatsApp us at +92 302 5820202.

5. 🙋 Customer Support

Our support team is available to assist you with any concerns before or after purchase.

Hours:
📅 Monday – Saturday
🕙 10:00 AM – 6:00 PM

Contact:
📧 Email: jess.chaudhry30@gmail.com
📱 Phone/WhatsApp: +92 302 5820202 | 0306 1070320

6. 🤝 Respectful Behavior

We expect all customer communication to remain respectful. We reserve the right to refuse service to anyone engaging in abusive, fraudulent, or harmful behavior.

7. 📢 Feedback Welcome

We love hearing from our customers! Feel free to share your thoughts, reviews, or suggestions — it helps us improve and serve you better.

Thank you for choosing Pakistan Duct Store — your satisfaction is our priority!